Frequently Asked Questions
If we know of any issues affecting our services, you will find the information here. Experiencing an issue that isn't listed? Please read the FAQs or contact us at
The issue relating to password reset and account verification emails has been resolved. Please contact us at if you still experience this issue. Please be sure to check junk and spam folders.
Select AAC apps if your question is related to Predictable, ChatAble, Scene & Heard or VocaTempo.
Select Language Explorer if it is related to our citizen science
Select Collaboration to understand how we work with external partners
Select retail if you are looking for information about purchasing from us.
What type of iPad should I get?
What is switch access?
Switch access scanning is an indirect selection method, as opposed to direct touch.
Where can I find the app's user guide?
Can I receive funding aids for an app?
Receiving financial aids for an AAC assistive app depends on your residential country.
Can I get a free trial of an app?
We offer a two-week trial for all our AAC apps on iOS devices only. Contact email@example.com to request a trial.
As a Speech and Language Therapist, can I get a free copy of the app to complete my evaluation kit?
If you are an SLT, we provide a two-week trial and depending on how much you used the app/are familiar with its features, we may offer a free full copy of it.
What Android device shall I get?
Contrary to iOS operating system which only runs on Apple devices, Android is an open source project, meaning that any hardware manufacturer can build a device that runs the Android operating system. As Android runs on a wide range of device configurations, some features are not available on all devices, which means that some devices do not support some apps. For example, some devices may not include certain sensors and may, therefore, not be supported by an app.
Huawei Honor 5X
Samsung Galaxy S8
HTC Nexus 9 tab
Samsung Galaxy Tab A 8.0 (2017)
How to support Therapy Box?
Rate our apps on the App Store or Play Store.
What is the Language Explorer Project?
The Language Explorer is a citizen science research project funded by the Department for Health to create a future app that will help to identify developmental language disorders in children- something which affects two children in every classroom. It aims to achieve this by collecting data on how children between the ages of 4 and 8 perform on its three assessments: story retell, comprehension and repetition.
How to get involved?
Participation will involve watching a fun animated story, and then completing 3 language-based challenges: Story retell where you tell the story in your own words; Comprehension where you answer different styled questions on the story; and repetition where you’re asked to repeat the phrases you hear. This should take no more than 15 minutes. At the end of this process you can download and relisten to your story and play a fun game.
Who is involved in the project?
The collaborative project is being led by a specialist technology company Therapy Box but also includes Bristol Speech and Language Therapy Research Unit, Newcastle University and three NHS sites in Hackney, Newcastle and Bristol. The team combines another of different specialities including: Speech and Language Therapists, App developers and Acoustic specalistics.
Why is it important to get involved
2 children in every classroom have a Developmental Language Disorder. If not indentified and treated early, children living with this condition can suffer from a number of adverse social, educational and economic consequences. However, early identification can help alleviate many of these negative consequences.
The Language Explorer aims to create a tool that can improve the identification of this condition and therefore, improve outcomes for thousands of children across the country.
Want to contribute feedback?
We are designing the future tool to be used by Speech and Language Therapists, SENCOS and teachers to assess children's language. We therefore welcome any suggestions, idea and feedback about what you would like in a future assessment app. Email us at firstname.lastname@example.org if you would like to be part of this discussion.
What does the Language Explorer actually involve?
Involves downloading a free app; watching a fun animated story and then completing three language-based challenges. The whole process shouldn't take more than 15 mins. You can both share your story on social media or play a fun game once you have completed the assessment.
I’ve got a great idea for an app. Can you develop it for me?
What is the cost for developing an app with Therapy Box?
Each project needs to be reviewed to provide a ball-park figure. Following signing of a mutual non-disclosure agreement our team can work with you to fully understand the scope of work before providing a quote. This will typically have a tiered approach to help in deciding on budget.
I bought a bundle from you and I forgot the password of the Apple ID you created.
Please contact email@example.com and a member of the team will help you recover it.
How do I pair my bluetooth speaker?
How do I pair my Switchbox with my device?
I accidentally deleted an app, do I have to buy it again?
We have many devices. How many licenses of the app(s) should I buy?
For licensing we abide by the standard Apple and Google terms of service.
How can I request a refund?
If the app was purchased through the AppStore:
Go to reportaproblem.apple.com.
Sign in with your Apple ID and password.
If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
Follow the instructions on the page to choose the reason why you want a refund and submit your request.
Open a mobile browser (like Chrome).
At the top, enter play.google.com.
Tap Menu Account Purchase History.
On the order, select Request a refund or Report a problem and choose the option that describes your situation.
Complete the form and note that you would like a refund.
You will see a message saying "Thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to 4 business days.
I can't manage to purchase the app, Google PlayStore is rejecting the payment.
The history strip disappeared, how can I add it back?
How can I hide the History and Favourite strips?
On your iPhone, iPad, or iPod touch, Open Predictable app > open the Settings > Theme & Appearance > Themes > Getting Started.
On your iPhone, iPad, or iPod touch, Open Predictable app > open the Settings > Theme & Appearance > Show/Hide Feature keys > Select "Hide" for History strip and Favourite Strip.
What are the blue strip and the yellow strip on top of my screen?
The top-left strip is the History strip which provides quick access to your most recently spoken messages
Can I hide the settings and edit buttons from my main screen?
Yes, to do so you will need to go to the device settings > Predictable > and deactivate the setting "Display edit & settings button"
Can I change the sound attached to the emojis?
Yes, by opening the app settings > Keyboard > Manage emoji. From this screen, you can select an emoji and then select the edit button in the top-right corner of the screen. You can attached a different sound of attach your own audio recording.
The settings button is hidden from the gameplay, how do I access the settings now?
Go to the device settings > Predictable > and activate the setting "Force start settings"
Can I hide the word prediction appearing above the keyboard?
Yes, to do so, open the app settings > Word prediction > and deactivate the first setting.
I banked many phrases and customised the settings of my app using the Guest mode. I would like to retrieve my data from my second device, what do I do?
1. Convert to a full user by opening the app settings > Account > Convert to full user.
Gesture Speak feature is not working
Make sure the camera access is activated from the device settings > Predictable > Camera
Some of the selection face gesture triggers are not working well for Head Tracking and Scan & Track.
You can adjust the sensitivity of all the face gestures from the app settings > Accessibility > Head Tracking (or Scan & Track) > Calibrate.
Can I colour-code Predictable keyboard?
Yes, by opening the app settings > Theme and appearance > Color code buttons > Keyboard keys.
Can I send text messages through Predictable?
Yes, all you need to do is to write your message and select the key Share. This will open a window allowing you to choose the app to send the message to (Facebook messenger, Whatsapp, etc.)
Predictable 6 training
Pedictable web platform
Voice banking and message banking
Can I use Predictable to speak over a phone call?
Yes, if your device is running on iOS 13 or later.
Can I mute the emojis?
At the moment there is no such an option in Predictable 6.0 but it has been listed as a feature request for Predictable 6.1. There is however something you can do so that they don't produce any sound: