Data Protection & Privacy Policy
This privacy policy establishes how Therapy Box Ltd uses and protects any information that you give Therapy Box Ltd when you use our apps or work with us. Therapy Box Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide identifiable information when using our products, then you can be assured that it will only be used in accordance with this privacy statement.
Therapy Box Ltd may change this policy from time to time by updating this page. You should check this page to ensure that you continue. This Privacy Statement was last updated on the 12th of November 2019.
When we're allowed to collect information from you
We will only collect personal information relating to you if one of the following conditions have been satisfied:
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You have clearly told us that you are content for us to collect that information for the certain purpose or purposes that we will have specified.
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The processing is necessary for the performance a contract that we have with you.
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The processing is necessary so that we can comply with the law.
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The processing is necessary to protect someone's life.
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The processing is necessary for performance of a task that's in the public interest.
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The processing is necessary for our or another's legitimate interest - but in this case,
we'll balance those interests against your interests.
How to consent
At the point of collecting the information, we'll endeavour to explain how we intend to use the information and which of these purposes apply. If we rely on consent, we'll provide you with the opportunity to tell us that you're happy to provide the information.
If at any point in time you change your mind and decide that you don't consent, please let us know and we'll endeavour to stop processing your information in the specified manner, or we'll delete your data if there is no continuing reason for possessing it.
If you don't consent to a particular bit of processing, we'll endeavour to ensure that the Website and our apps continue to operate without the need for that information.
What rights do I have in relation to my personal data?
Therapy Box acts in accordance with the stipulations set out in the General Data Protection Act 2018 for our apps which require information that directly, or indirectly, can be used to identify the user. Given this, our users are entitled to the following rights regarding their personal data:
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To request information on the categories of personal data concerned, the purpose of processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR)
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To request incorrect or incomplete data to be rectified or supplemented (Art. 16 GDPR)
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To request that your information no longer be used in the future (Art 7 (3) GDPR)
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To raise complaint about the techniques of data processing that Therapy Box uses in
regards to your information (Art 21 (1) GDPR)
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To request that your data be forgotten in certain circumstances under Art. 17 GDPR.
These specific circumstances may include if the data no longer serves the purpose for which it was requested if the data was collected or processed illegally, if you withdraw consent, or if you object to data processing techniques.
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To specify that data should be restricted under circumstances where either the erasure of data is not possible or the erasure obligation is disputed (Art. 18 GDPR)
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Access to data in a commonly used machine-readable format e.g. CSV (Art. 20)
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To make a complaint to the Information Commissioner's Office regarding our data
processing techniques.
Key details regarding Data Collection
Each of our apps and business sections require different data collection. See each section below for more information:
Predictable and ChatAble
Data we collect
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Crash data
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Name & email address
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Password
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App settings
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Speech History
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Saved Phrases
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Media including voice files
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Other app usage data and preferences
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In Predictable the camera is used for head tracking (True Depth API) and to attach images to the phrases.
Who has access to this data?
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Crash data will only be available to Therapy Box’s Development Team
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Names and email addresses (when provided directly by the customer) will be accessible
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to members of our web development team, marketing team and support team.
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App settings, speech history, phrases and media are stored but will not be accessed without a user’s explicit consent.
How we use your data
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We use crash data to find and fix issues with the apps. This allows us to improve the general user experience. Crash data is completely anonymous and cannot be used to identify a user.
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We collect our user’s name and email to respond to user queries & to better support those who have contacted us before.
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Password, app settings, speech history, phrases and media files are stored on our server. This allows us to provide a backup to users and the ability to sync their app across more than one device.
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We will periodically send out marketing messages via a mailing list.
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No information has been collected from the TrueDepth API so far. Default state of TrueDepth API usage is turned OFF in the application settings
Language Explorer
Data we collect
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Age
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Gender
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Language
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Location
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Whether the user has a known Language and/or Speech Disability
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Whether the user has any other disability,
Who has access to this data?
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Members of the Therapy Box’s development. However, all data collected for the purpose of this app is anonymous and cannot be used to identify the user.
How we use your data
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Contributes to the creation of a standardised dataset which is necessary for the app to perform effectively.
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Age: the Birth Month and Birth Year of the user is recorded so that that their data contributes to the correct age group of the resulting standardised data. Exact Date of birth is not required and is not collected to prevent collecting unnecessary personally identifiable information.
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Gender: the Gender of the user is recorded to ensure our standardised dataset comprises of an equal representation of each gender.
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Location: for users in the UK, the first half of your postcode is collected to ensure we have a balanced representation of data across England and Wales in our standardised dataset. For users outside of the UK, we collect Country. The exact location is not required and is not collected to prevent collecting unnecessary personally identifiable information.
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Speech/Language disability: we collect this in order to ensure we have a suitable representation across all users.
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Other Disability: we collect this in order to ensure we have a suitable representation across all users.
Scene & Heard, Dubdub Apps and Skoodal Apps
Data Collected
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Crash data
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Name & Email Address (if you email us from within the app)
Who has access to this data?
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Crash data will only be available to Therapy Box’s development team.
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Names and email addresses (when provided directly by the customer) will be accessible
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to members of our web development team, marketing team and support team.
How we use your data
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We use crash data to find and fix issues with the apps. This allows us to improve the general user experience. Crash data is completely anonymous and cannot be used to identify a user.
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We collect our user’s name and email to respond to user queries & to better support those who have contacted us before.
Website
Data Collected
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Name and Job Title
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Contact information including email address if you are ordering any items from us, we will store your address to save time the next time you make an order
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Other information relevant to customer surveys and/or offers.
Who has access
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Data will be available to members of the web development team, members of the marketing team and members of the retail and support team.
How we use your data
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Names and email addresses (when provided directly by the customer) will be accessible to members of our web development team, marketing team and support team.
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We will periodically send out marketing messages via a mailing list.
Client Development and Research Project
Data we collect
This depends on the type of project but could include information such as:
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Crash data
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Name & email address
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App usage data
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Survey responses
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Demographic data
Who has access
Who has access will be clarified at the time of requesting the user data. We will provide an explanation of why the information needs to be available to an individual or team within the company at the time of requesting the data.
How we use your data
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How we use data in Client Development and Research Projects is available is determined in a case by case basis and is available upon request for the information.
Therapy Box Support
When engaging with our Customer Support team, users typically disclose more personal information. This information is requested for the sole purpose of helping customer overcome the specific problem they have. We retain information from Customer Support engagements to help improve our apps. In this case the personal information will only be used internally for development purposes.
Links to other websites
Our apps may contain links to other websites of interest (including social media pages such as facebook and twitter). However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Our own website is also available from a link inside the app.
How we use cookies on our website
A cookie is a small le which asks permission to be placed on your computer's hard drive. Once you agree, the le is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Third-Party Cookies used on our site are detailed in the table below.
Cookie
Description
Duration
Type
_GA
This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookie stores data anonymously and assigns a randomly generated number to identify unique visitors.
2 years
Analytics
_GID
This cookie is installed by Google Analytics. The cookie is used to store information on an individual users a website and helps create an analytics report on how the website is doing. The data collected includes how many users visit, the source where they have come from and the pages visited in anonymous form.
1 day
Analytics
_GAT
This cookie is installed by Google Universal Analytics to throttle the request to limit the collection of data on high traffic sites.
1 minute
Performance
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
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if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@therapy-box.co.uk and we will remove your details from our mailing list & our support directory If you want to remove personal data, you can delete it from within the app.
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If you want to remove all personal data including your email address & name, you can delete your account from inside the app (in settings > user) or by logging into www.therapy-box.co.uk/login and deleting the account from inside settings.
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You can update your name, email address and password by logging into your account on www.therapy-box.co.uk/login and clicking on the settings icon in the top right of the screen.
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Whenever you are asked to fill in a form on our website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
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You may request details of personal information which we hold about you under the Data Protection Act 2018. A small administration cost may be charged.
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If you believe that any information we are holding on you is incorrect or incomplete, and you are not sure how to correct this without assistance, please write to or email us as soon as possible, at the above address.
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We will promptly correct any information found to be incorrect. Safeguarding information provided to Therapy Box
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If you are a client or partner working with Therapy Box and we have requested data to use in a project, we will happily work with you to create an agreement stipulating exactly how the data should be used and who will have access.
Protecting information
We have strict security measures to protect personal information:
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We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software to encrypt information you input.
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We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
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We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
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It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
Further information
a) If you would like any more information or you have any comments about this Notice, please either write to us at Data Protection Manager, Therapy Box Ltd, Unit 3, Sun Studios, 30 Warple Way, London, W3 0RX, or email us at info@therapy-box.co.uk.
b) Please note that we may have to amend this Notice on occasion, for example if we change the cookies that we use. If we do that, we will publish the amended version on the Website. In that situation we will endeavour to alert you to the change, but it's also your responsibility to check regularly to determine whether this Notice has changed.
c) You can ask us for a copy of this Notice by writing to the above address or by emailing us at info@therapy-box.co.uk. This Notice applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.
d) f you would like access to the personal information that we hold about you, you can do
this by emailing us at info@therapy-box.co.uk or writing to us at the address noted above. There is not normally a fee for such a request, however if the request is unfounded, repetitive or excessive we may request a fee or refuse to comply with your request. You can also ask us to send the personal information we hold about you to another controller.
e) We aim to keep the personal information we hold about you accurate and up to date. If you tell us that we're holding any inaccurate or incomplete personal information about you, we will promptly amend, complete or delete it accordingly. Please email us at info@therapy-box.co.uk or write to us at the address above to update your personal information. You have the right to complain to the Information Commissioner's Office if we don't do this.
f) You can ask us to delete the personal information that we hold about you if we relied on your consent in holding that information or if it's no longer necessary. You can also restrict or object to our processing of your personal information in certain circumstances. You can do this by emailing us at info@therapy-box.co.uk or writing to us at the address noted above.
g) We will tell you if there is a breach, or a likely breach, of your data protection rights. Therapy Box will immediately work to determine what information was compromised, and how it was compromised, ensuring that a further breach is impossible. Should any sensitive data be breached, such as email addresses or encrypted passwords, Therapy Box will contact affected users as soon as possible. Analysis will take place to determine how such risks will be mitigated in the future.
What to with your document
This section tells you what to do with your privacy notice and your 'just-in-time' notices.
Privacy notice
Copy this to your website on the page at info@therapy-box.co.uk, and add a link to it on every page of your website.
'Just-in-time' notices
These are short notices that you put on your website at the point that you ask for information. They'll refer website users to your full privacy notice. You don't have to use these, but the Information Commissioner's Office recommend this technique.
Because the user's consent is required for at least some of the information you'll request, you'll need to add some kind of mechanism for the user to give consent when the user sees the relevant notices. You should also make it very clear how the user can withdraw consent and ask for all personal information about them to be deleted.
Copy the text below the 'Privacy notice about non-essential information' into an appropriate space (e.g. pop-up box) that should appear as soon as the website is opened and before the user is asked to provide information that's not essential.
Translation disclaimer
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The Therapy Box website has been translated for your convenience using translation software powered by Google Translate. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users of the Therapy Box website, and are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language. Some content (such as images, videos, Flash, etc.) may not be accurately translated due to the limitations of the translation software.
The official text is the English version of the website. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, refer to the English version of the website which is the official version.
